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Performance Tracks Karaoke
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Answers to Frequently Asked Questions

Your Account

Placing an Order


MP3 Downloads



Your Account

I can't view or login to the Daywind website. What can I do?

You will first need to verify that you are entering the proper username and password. Upon verification please try the following:

1. Enable Cookies.
2. Enable Javascript.
3. Clear existing cookies and cache.
4. Make sure the date/time on your computer is correct for your time zone.
5. Make sure you do not block our site.

How do I change my password?

1. Sign In by clicking here.
2. Go to my account.
3. Enter the new password and confirm the password, then press Submit.

What should I do if I can't remember my password?

You can have your password emailed to the address registered to the account. Click here and enter the email address to have the password sent to you.

How can I check my order status online?

Go to the order status page.

What should I do if an item is missing from my order?

Please contact our Customer Service Department at 1.800.635.9581 if you're unable to locate an item.


Placing an Order

Does accept phone, fax, email or mail orders?

We do not accept email or fax orders.  However, We do accept phone and mail orders. To place a phone order please contact 1.800.635.9581. Send mail orders to 126 Shivel Drive, Hendersonville, TN 37075. You will need to include a check made out to Daywind for the appropriate amount. Please contact to determine the amount to make the check out for.

Does offer a paper catalog?

Yes. Please contact our Customer Service Department at 1.800.635.9581

I didn't see an order confirmation page. Was my order submitted successfully?

If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. Contact our Customer Service Department at 1.800.635.9581 to make sure your order was received.

I think I may have inadvertently placed a duplicate order. What should I do now?

Contact our Customer Service Department at 1.800.635.9581.

What is the Return Policy?

    • Return defective and incorrectly shipped merchandise for refund or replacement within 30 days

    • MP3 Downloads are non-refundable

This is our Detailed Standard Return Policy. Defective and incorrectly shipped merchandise under this Standard Return Policy may be returned within 30 days of the original invoice date for a refund. However, we will not honor exchanges or refunds due to customer preference (i.e. wrong key or performer). It is the customer’s responsibility to ensure that the product that they order is what he/she intends to order. MP3 Downloads are non-refundable. If you experience difficulities with your download you will need to contact Daywind Customer Service at 1.800.635.9581 to resolve the problem.

Can I add, change or remove items from my order after it has been submitted?

Once an order is submitted it can only be amended or edited by calling our Customer Service Department at 1.800.635.9581.

How long does it generally take to process an order?

It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method.

Standard Shipping - Seven Days*
2nd Day - Two Days*
Overnight - One Day*

NOTE: UPS 2nd Day and Overnight orders placed Monday - Friday before 3PM(CST) will be shipped the same day the order is placed. Orders placed after 3PM will be shipped out the following day. Orders placed on Friday after 3PM will not ship until the following Monday. Orders are not processed or shipped on Saturday or Sunday. For Holiday shipping policies, please refer to the holiday shipping schedule.

Can I reactivate an order that has been voided/cancelled?

No, you'll have to re-order online.

How do I use's shopping cart?

Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Quantity" field, and click "Update". If you need to shop for more items, click "continue shopping". After you've added all items you want to purchase to your shopping cart, select a shipping method. If everything meets your satisfaction, click "Check Out" and proceed to check out.

I am experiencing trouble with my shopping cart. What can I do?

Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled.

NOTE: In some cases, the cookies on your computer may become corrupted. If this occurs, please clear your cookies and cache, close your browser and try again.

2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall.
4. You are using a browser released prior to Internet Explorer 5.1.

If all else fails, try closing all open programs and restart your computer, or try from a different computer.

What happens if an item is backordered?

If an item is found to be out of stock after your order has been placed, then it will automatically be removed from your order. We will not hold up an order because an item is backordered. You will not be charged for the backordered item or for the shipping cost of the item (if you were already charged, you will be refunded). The item that was backordered will have to be re-ordered online when it becomes available again.

Shipping Methods and Carriers?

We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. Most items may be shipped to P.O. boxes. It is not possible to specify a preferred carrier when placing your order. When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

Shipping to Alaska, Hawaii, or APO/FPO Addresses

Shipping method choices may be limited.

International Shipping? gladly accepts orders from all around the globe. Available shipping rates and fees may vary depending on the delivery address for your order.

For products shipped internationally, please note that the product and accompanying materials may not be designed in accordance with destination country standards, specifications, and labeling requirements. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Why must verify my shipping address?

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please make sure your credit card issuer bank's phone number is correctly listed in your account information.

What payment methods does accept?

• Visa
• MasterCard
• Discover Network
• American Express

May I pay using a check or a money order?

You can not place an order on and pay by check or money order. If you would prefer to pay for an order using one of these methods, you'll have to write out the order and mail in the check or money order to:
126 Shivel Drive
Hendersonville, TN 37075

Please contact 1.800.635.9581 to verify the check amount.

Why was my credit/debit card declined when I know for certain that I have the funds available?

A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.

Does know specifically why my credit/debit card was declined?

Our system charges your credit card automatically. We are not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information.

Does charge sales tax? charges the appropriate state and/or local sales tax for any order shipping to Tennessee. Tennessee residents are charged according to their state and/or local tax rate. Please note that the sales tax for Tennessee orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by Tennessee on shipping and handling is part of the TN state sales tax, not a separate tax.

How do I redeem promo codes?

To redeem promo codes all you need to do is enter a valid Daywind promo code in your shopping cart during the checkout process and hit Submit.

What is a fixed price promo code?

Fixed price promo codes specify a set price at which you can purchase a product while the promo code offer is valid.

What is a savings promo code?

Savings promo codes specify a certain savings amount when you redeem the promo code (these can be thought of as coupon codes).



Is the website secure? What security features are in place to safeguard my information?

Security is a top priority at When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. uses the most advanced form of SSL software available: 128-bit encryption by Verisign. To learn more about SSL, follow this link

All servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas.

What is the Privacy Policy?

To read the complete Privacy Policy, please click here.


MP3 Downloads

Where are my music downloads from stored?

The location of your music depends on the applications you use and your operating system. Files are saved to your computer using your Web browser's default save location. Search for ".mp3" files on your computer or check your Web browser settings to determine the default location for saving downloaded files.

What does DRM-free mean?

Digital Rights Management or "DRM" commonly refers to software that is designed to control or limit how a file can be played, copied, downloaded, shared, or accessed. DRM-free means that the MP3 files you purchase from do not contain any software that will restrict your use of the file.

Why are Music Downloads only available in MP3 format?

MP3 is the most widely compatible music file format and is supported by most media player applications, hand-held music devices, and some CD and DVD players. Our MP3 format also provides you with the freedom to transfer music you buy at to any device you'd like or copy it to a CD without restrictions of any kind.

What are the technical specifications of MP3 Music Download files?

Here's more information about music files from

Bit Rate: Our content is encoded using a constant bit rate of 192 kbps. This bit rate provides an excellent audio quality with a smaller file size.

File Size: A typical 5-minute song takes up approximately 5MB of storage space.

Download Times: A single MP3 file 5MB in size will download in less than one minute on a typical broad-band Internet connection. A similar download on a 56k dial-up connection can take up to 30 minutes.

Which computer operating systems are compatible with

You can buy songs from any computer with a Web browser capable of downloading files from the Internet. The MP3 files you purchase will download directly to your computer and are compatible with any system that can read the MP3 music format.

What if I have trouble downloading my MP3 purchase?

In certain cases, settings on your browser may be preventing your files from being downloaded to your computer.

    Enable Cookies: uses cookies to confirm your purchases and manage your MP3 file downloads. You will need to enable your browser to accept cookies from to successfully download files.

    Enable Downloads from You may need to add to your list of trusted sites or allow downloads from if your browser displays a security warning.

    Enable Download Notifications: In certain cases, your browser's security settings may be preventing file downloads without notifying you that a download is being attempted, particularly if you use Internet Explorer. Check your browser's security settings to enable automatic prompting for file downloads so you know if your browser is blocking downloads.

What do I do if I don't have an MP3 player?

You will need a media player installed on your computer (like iTunes or Windows Media Player) or a hand-held MP3 device to enjoy your downloads.

Are there any restrictions on how I use the music I purchase?

When you make a purchase from the, you are also accepting and bound by the MP3 Downloads Terms of Use. The albums and songs you purchase from are free of Digital Rights Management software so that you have the flexibility to play them on any of your media players, PC or burn them to CD.

Can I burn my MP3 files on a CD and listen to it on my CD player?

Yes. MP3 files downloaded from should be compatible with most CD burning software or CD and DVD players capable of reading MP3 audio files.

Can I download another copy of my MP3 files after the initial purchase? MP3 purchases can only be downloaded once. After you have successfully downloaded the file to your computer at the time of purchase, we recommend that you create a backup copy.

We are currently unable to replace any purchased files that you delete or lose due to a system or disk error. If you encounter a problem with an MP3 file immediately after purchase, please contact Customer Service at 1.800.635.9581 so we can determine how to help you.

Can I return a MP3 Download after I buy it?

Music downloads are not returnable once they have been purchased. If you need assistance with a purchase or download, please contact Customer Service at 1.800.635.9581.



How can I subscribe to Newsletter?

Simply click here to enter your email address and sign up for our free newsletter.

Looking for special offers, coupon codes, and exclusive promotions?

Subscribe to the newsletter to receive offers and promotions exclusively for newsletter subscribers, advanced notice on new product releases, and exclusive promo codes.

How do I redeem promo codes?

To redeem promo codes all you need to do is enter a valid Daywind promo code in your shopping cart during the checkout process and hit Submit.

How can I unsubscribe to Newsletter?

To unsubscribe, please click here and enter your email address and select the unsubscribe to submit your request. Please be aware that it might take up to 10 days for us to completely remove your email address from our database.

I unsubscribed to Newsletter already, why am I still receiving them?

Please be aware that it might take up to 10 days for us to completely remove your email address from our database. For further assistance, please send an email to

How do I identify Phishing or Spoofed E-mails?

How do I identify Phishing or Spoofed E-mails? will never ask you for the following information in an e-mail communication: Your social security number or tax identification number, Your credit card number, PIN number, or credit card security code, Your password. Never submit the information mentioned above directly through an email

What types of exclusive promo codes are available to newsletter subscribers?

There are two types of promo codes that are exclusive to newsletters and only redeemable by subscribers. These are fixed price promo codes and savings promo codes.

What is a fixed price promo code?

Fixed price promo codes specify a set price at which you can purchase a product while the promo code offer is valid.

What is a savings promo code?

Savings promo codes specify a certain savings amount when you redeem the promo code (these can be thought of as coupon codes).